On my last placement,which wasn't with Careers Scotland, one of the Employment Advisers got very hot under the collar because a young gent had just come in for her help, having failed to turn up a year ago for a Duke of Edinburgh Training Course that she had organised for him. She huffed and puffed and said what a time waster he was, and asked me to deal with him! On interviewing him I concluded that he was seriously seeking help as he was eighteen and doing nothing except playing his guitar all day. I also found him to be lacking in confidence. Knowing that the Adviser did not want to help him, I directed him to do things for himself. He had applied for college the year before and had not been given a place, so I advised him to apply again, and to keep himself busy he could apply for jobs. I gave him a lot more than that by way of guidance. The Employment Adviser went up to him and wanted to know what he was going to do now. After he was gone she was still arguing her case that he was a waste of time.
Then there was the very loud fifty year old man who announced, on arrival, that no-one would give him a job because they were saying that he was too old. It turned out that he had only worked two years of his entire life and that was in the infantry. In his spare time he had managed to seed eight children. However, he had been funded to do some training for a security job, and he had done it(a course that he said he passed with flying colours, but apparently they only give you Pass or Fail), and now he wanted to apply for the card that would make him licensed to do Security Work but needed funding for that. The organisation could easily have funded him, but the Adviser fobbed him off and when he had gone threw his paperwork behind her and said that there was no way he was getting funding from her!
My point is that I was really uncomfortable with what I thought was unprofessional practice. A doctor treats you no matter how many times you go to see them, don't they? The teenager should have been treated as if it was the first time he had come into the office. The dodgy older gentleman could have been employable for once in his life if he had been funded for his license, so it actually made sense to take him seriously. This could have been a changing point in his entire existence!
It is frightening to think that Advisers have this kind of power over their clients.